Customer Service Agent DFP Recruitment location Melbourne.

An ongoing Customer Service opportunity has arisen for a technically savvy and customer focused individual to join South East Water. Located in Frankston – SEW has established an exceptional reputation delivering on quality and top tier customer service. Working within the Customer Contact team your primary purpose for your role will be to provide the highest level of support to consumers.

Your responsibilities will incorporate providing exceptional customer service to all consumers. Efficient and professional response to all service and billing enquiries. Effectively resolving customer complaints minimising customer escalations. Proactive in collecting customer data to provide solutions in accordance with company policies. Process financial adjustments in a timely manner. Participate in implementing process and procedure improvements.

To be considered for this position you will demonstrate the following capabilities exceptional customer service experience – Retail, Hospitality, Customer Service. Previous experience in a technical or service call centre is highly advantageous. Possess professional interpersonal skills with analytical reasoning. Ability to articulate complex information to diverse audiences in verbal and written form.

High typing accuracy in 45 words per minute at a minimum. Agility in using multiple software platforms simultaneously. This is an exciting opportunity to join a dynamic and vibrant team, who are constantly challenged and driven to succeed. This organisation rewards its staff based on performance and you can expect a friendly and team orientated environment.

The successful applicant will be rewarded with an attractive hourly rate and exceptional hands-on training – You will also be given the opportunity to work from home in a hybrid model should you desire.