Customer Service Officer Glen Eira City Council location Melbourne.

We are seeking enthusiastic and motivated individuals with a positive 'can-do' attitude and a strong passion for helping people.

Enhance your customer service skills in an extremely supportive and friendly team. Learn and develop invaluable and highly transferable skills - prioritisation, critical thinking, dealing with disputes, working as a team and much more. Opportunities to progress within the Customer Service team and the wider organization. A highly diverse role that will keep you challenged and engaged. Opportunities for training and professional development internally. Flexible hours and rostering arrangements.

About the role as a Customer Service Officer, you are the first point of contact for anyone entering the centre. It is your responsibility to welcome everyone with a smile and a great attitude. This role is responsible for face to face interactions with customers, answering phone and internet enquiries, responding to and resolving customer queries and providing impeccable customer service from the frontline.

About you to be successful in this role, you will have strong communication skills. Demonstrated experience in a customer service environment, including the capacity to work effectively in a team. Sound negotiation skills and the ability to diplomatically handle conflict both from staff and customer. First Aid certificate with up to date CPR (or be willing to obtain).

Experience with Point of Sale Systems and ability to learn new software packages. Experience in Retail sales is desirable. Weekend availability is a must. Please note that applicants must be willing to undergo a Police records check and hold or be willing to obtain an employee Working with Children Check.