F and B Operations Manager location Newton / Novena, Central. Job Type Full-Time. Company Name JJ Thai Cuisine Pte Ltd. Education Level Nitec.

Roles & responsibilities the senior F&B Operations Manager will also create concepts new concepts and F&B brands, source and shortlist the right locations to open. Work directly with HR to hire the best teams in Singapore. Conduct training and orientation along with HR support to set up new managers and team members for success.

Build and promote a deep bench of talented unit leaders and team members. Assist with the creation of Singapore KPIs and revenue targets, and ensure the team is focused on them on a daily basis. Work with key suppliers and partners to ensure purchasing and inventory management is managed to ensure the highest quality and best COGS. Visit Singapore units weekly through scheduled visits and detailed analysis.

Coach your team to ensure that each Unit consistently delivers against the quality and health and safety measures. Be fully engaged in guest feedback loop, and ensure support for the continuous improvement process work with R&D and the Data analysis team to implement adjustments as required. Lead cascades of new product and process with your team to ensure success ensure all units are supported with training and follow up regularly as well as ad hoc as required.

Compare performance with market competitors and drive the team toward the right output ensuring high quality on a daily basis. Work directly with Senior Management and ensure collaboration across Singapore. Participate in the daily preparation and unit management as required to ensure the optimal output of meals at the highest quality level. Create new concepts and brands and expand it across Singapore and S.E.A.

Lead the team to ensure that the operations can support the digitalization of the company with potentially a huge volume of online orders. Responsible for all aspects of outlet’s F&B operations runs smoothly on a day to day basis. Ensure safety and hygiene guidelines are followed. Discuss, review, implement and improve SOP for outlet. Help control labour cost by maximizing allocation and rostering of team members Report on management regarding sales results and productivity.

Ensure outlet achieve profitability. Purchases - pricing, quality, ordering, freshness and looking for competitive suppliers. Constantly checking the market trends and competency. Maintain and purchase new F&B equipment. Supervise, lead & motivate the team. Provide and coordinate training and development program for all staff. Monitor employee performance and participate in annual employee performance reviews.

Receive, review and act upon feedback and complaints received from customers. Responsible for ensuring consistent quality of service. A minimum of 3 years of restaurant management experience required; ideally within a fast-paced, growing, quick-service restaurant (QSR) concept or fast casual environment. Strong experience managing multiple restaurant units is required.

Demonstrated experience in the development and growth of staff and management. Have a working knowledge in hiring, training, developing, budgeting, and inventory. Must have the ability to read and understand P&L.