Join Australia’s leading retail group and make a tangible impact on our "Culture of Care."

The Perks: Hybrid Work | Profit Share | Team Discounts | South Melbourne HQ
The Impact: Lead end-to-end claims management and Return to Work (RTW) strategies across a global retail footprint.
The Culture: A fast-paced, vibrant team that rewards initiative and creative problem-solving.

About the Role

As our WorkCover Specialist, you aren't just managing files; you are a pivotal advocate for our team members' wellbeing and a strategic partner in reducing organisational risk. Working within a specialist team for the Spotlight Retail Group (SRG), you will oversee claims across multiple jurisdictions to ensure legislative compliance and minimise financial impact through proactive management.

What You’ll Be Doing

End-to-End Claims Management: Lead the administration process, from initial lodgement to processing payments and ensuring accurate authorisations.
Strategic Return to Work: Partner with managers and medical professionals to develop suitable duties and drive "Return to Work" plans that support our team members.
Data-Driven Insights: Present statistical reports and performance analysis to stakeholders, identifying trends to improve premium performance.
Relationship Management: Act as a trusted advisor to injured workers and management, while maintaining strong ties with WorkSafe, legal reps, and EAP providers.
Culture of Safety: Assist the Group Safety Manager in driving safety initiatives and investigations to proactively reduce workplace incidents.

Who You Are

You are a balanced professional who pairs technical expertise with genuine empathy. You know how to navigate complex legislation while keeping the human element at the forefront.

Experienced: 3+ years in the Workers Compensation industry.
Qualified: A Workplace Health & Safety (WHS) qualification is highly regarded.
Legislative Expert: Strong knowledge of WHS and WorkCover legislation across Australian jurisdictions.
Conflict Navigator: Proven ability to negotiate and advocate in a rational, constructive manner.
Tech Savvy: High proficiency in Microsoft Office and safety management systems.

Why Spotlight Retail Group?

SRG is Australia’s largest privately-owned retail family, encompassing iconic brands like Spotlight, Anaconda, Harris Scarfe, and Mountain Designs. We offer:

Growth: Incredible career progression and mentoring opportunities.
Rewards: Competitive salary, profit share, and discounts across all our brands.
Wellbeing: Access to EAP, gym membership discounts, and a flexible hybrid working model.

Who We Are

Spotlight Group Holdings (“SGH”) is Australia's largest privately-owned and operated family business, comprising of the Spotlight Retail Group, the Spotlight Property Group, Spotlight Direct Investments and the Spotlight Charitable Foundation.

Comprising of the long term existing iconic brands in Spotlight, Anaconda + Mountain Designs and Harris Scarfe, SRG is acknowledged as the market leaders within the Australian retail Space.

Ready to apply?

If you have unrestricted working rights in Australia and are ready to lead our WorkCover function, we want to hear from you. Click "Apply Now" to submit your resume and cover letter.