Visitor Services Officer

at State Library Victoria
Published June 30, 2023
Location Melbourne, Australia
Category Customer Service  
Job Type Full-time  
$56,271 - $64,268


Visitor Services Officer State Library Victoria location Melbourne. $56,271 - $64,268.

About the Library State Library Victoria is Australia's oldest public library, and one of the first free public libraries in the world. We believe in the power of knowledge to change lives. Free to access and open to all, the Library enriches the cultural, educational, social and economic lives of all Victorians.

State Library Victoria preserves and shares the stories of Victoria and the world, and is a major destination for stimulating cultural experiences, contemporary debates, and community-driven collecting. We encourage learning, exploration, imagination, and creativity, opening up possibilities for all Victorians.

About the opportunity visitor Services Officers are the public face for State Library Victoria, providing front line support to library visitors and helping to create a warm, welcoming, and supportive environment for all. Visitor Services Officers achieve this by providing directions to spaces, collections, and services, supporting the use library equipment and technology, and assisting visitors to access programming and events.

Incumbents in the role require outstanding customer service skills, a visitor centric mindset and the ability to communicate a broad range of information to a diverse audience, which includes children and families.

About you the ideal candidate is a customer service professional who is passionate about providing exceptional customer service, has an inherent service mindset and takes pride in receiving patrons with a smile.

You will be experience delivering high quality customer service. Passionate about providing outstanding visitor services to the Victorian community. Outstanding interpersonal and communication skills (both written and verbal). Ability to prioritise between multiple competing tasks and to manage your time effectively.

Self-awareness and the ability to adapt to different service environments. Cultural awareness and insight into the diverse needs and expectations of the Victorian public and Library visitors. Ability to work collaboratively in a team environment.

Proficiency using digital tools and current technologies. Committed to continuous improvement and have an eye for innovative and creative solutions to problems. A valid Working with Children Check card or ability to obtain one prior to commencement.

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