Visitor Services Officer

at Zoos Victoria
Location Yarra Valley, Australia
Date Posted October 22, 2020
Category Admin and Clerical
Job Type Full-time
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Casual Visitor Services Officer Zoos Victoria location Yarra Valley and High Country.

Zoos Victoria operates world-class zoos on three sites: Melbourne Zoo, Healesville Sanctuary and Werribee Open Range Zoo. Our Moral Purpose is - Fighting Extinction and creating a future rich in wildlife. Our vision is to be a world leading zoo-based conservation organisation, working locally and globally to deliver tangible conservation outcomes.

Visitor Services Officers play a significant role in ensuring the delivery of exceptional visitor engagement in all areas of admissions, retail, and services. If you love a busy environment have great sales, merchandising and people skills, then we want you to join the Visitor Services team at Healesville Sanctuary. We are looking for a confident communicator who will engage with our visitors, promote the zoo's campaign messages and support the financial objectives through retail sales, commercial products and membership sales.

The ideal candidate will have previous face to face customer service experience. Previous Point of sale experience. The ability to work regular weekend and holiday shifts, Sales experience.

Demonstrated skills such as understanding Point of sale practices. High level of accuracy and attention to detail. Visitor Centric attitude and approach with proven skills understanding and adapting to customer needs. Ability to work with minimal supervision. High level of personal credibility and strong interpersonal skills. Highly developed organisational skills.

Please note all shortlisted applicants must consent to submitting a video application. All successful applicants must have a current Working with Children's check and a National Police Check. All successful applicants be available to work Dec 2020 - Feb 2021 Please complete all pre-screening questions for your application to be valid. For more information on this role, please refer to the position description attached.