Visitor Services Attendant City Of Casey location Melbourne. $23- $42 per hour (Band 3A) + super subject to exp.

The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents who call Casey home.

The Old Cheese Factory is managed and operated by the City of Casey and was originally part of the historic Springfield Estate. The Old Cheese Factory allows visitors to step back in time and explore historic buildings.

Our benefits at Casey, we strive for a workforce that reflects our diverse community in line with our core values of Dream Big, Empower Each Other and Make our Community Proud. We value our people and show this appreciation beyond their remuneration, supporting them through a range of financial and non-financial rewards and benefits.

Join a supportive team with opportunities to network and learn from experienced professionals. Flexible work arrangements, including options for after-school hours and weekends, to suit your schedule.

A bit about the role as a Visitor Services Attendant, you'll play a key role in creating a welcoming experience for all visitors. Your primary responsibility will be delivering exceptional customer service while supporting the smooth and efficient operation of the facility.

You'll provide assistance with daily operations, offer valuable insights about the site's rich heritage, and share exciting information about upcoming events. Your enthusiasm and communication skills will help make each visitor’s experience memorable. The number of hours offered per week will be 4 - 8 hours and the successful candidate must be available for weekend work.

What you’ll deliver support in preparation, setup, pack up and cleaning of rooms for group programs and functions including Wedding bookings. Assist in the set up and support of major Old Cheese Factory events. Participate in staff meetings and staff training sessions as directed.

Provide a high level of customer service to make visitors feel welcomed, directing them to their hired spaces and encouraging return visits. Assist with Old Cheese Factory general office operations with regard to telephone enquiries and minor administrative tasks. Ensure when delivering all customer service interactions that they are performed in a professional and friendly manner.

What you’ll bring experience using a computer (Desirable). Strong communication skills. Minimum age of employment 15+ years. Valid Tax File Number. Motivation and commitment to exceed with supervision.

Functional Assessment (Physio/Medical Examination. Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check and Eligibility to Work check. A curious, collaborative, and inclusive community mindset.