Trainee Case Manager EML location Sydney.

The opportunity bring across your experience building ongoing customer relationships gained through your call centre career. You will be fully trained so you can support a portfolio of injured workers and employers who need your ongoing care and assistance to help them throughout their return to work journey.

We have multiple Trainee Case Manager positions available in our Chatswood office. Successful candidates will join one of our well-established teams here at EML and we will provide comprehensive paid training. Throughout your training, you will learn all aspects of the Workers Compensation business to become a successful Case Manager.

About you pride yourself on giving world class customer service, building a rapport and collaborative relationships with each customer. Proactive, self-motivated and can think creatively when engaging with stakeholders. Enjoy helping customers through empathy to deliver positive outcomes. Passion for resolving conflicts and can handle challenging conversations.

The role you will gradually take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries. Work together and maintain relationships with injured workers, their employers and several external stakeholders to help the injured worker back to work as quickly and safely as possible. Access support from subject matter experts aligned to your team to develop and implement a plan to assist the injured workers’ return to work journey.

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return to work journey. We continue to experience ongoing growth and now have over 2,600 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

What we offer EML provides career opportunities and great employee benefits, including great work/life balance and flexibility with opportunity to WFH up to 3 days a week. A corporate wellbeing program with discounted health insurance and gym membership. Access to discounts at over 350 retailers through our RewardsHub program. Entitlement to an annual tenure and performance-based recognition reward.

Comprehensive learning and development support. Companywide events to celebrate success. Quarterly Reward and Recognition Awards. 17.5% annual leave loading. At EML we are continuing to hire nationally during COVID-19. As a business, we are migrating back to a work from office environment with new joiners commencing within the office environment for their onboarding period of 4 weeks.