Trainee Case Manager EML location Newcastle, Maitland and Hunter.

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

The opportunity as part of our diverse team, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose. We currently have multiple Trainee Case Manager positions available in our Newcastle office. Successful candidates will join one of our well-established Business Units here at EML and we will provide a comprehensive paid training program. During this program you will learn all aspects of the Workers Compensation business to become a successful Case Manager.

You will receive your own portfolio to manage (approx. 65-70 claims when up to speed), which will include liaising with injured workers, their employers and Allied Health professionals. You will also work with internal specialists to create a strategic plan to help injured workers get back into work as quickly and safely as possible.

Your responsibilities gradually take responsibility of a portfolio of personal injury claims with a focus on longer-term physical or psychological injuries. Liaise with a variety of stakeholders – working collaboratively across all to assist in return to work and return to health. Liaise and maintain relationships with injured workers, their employers and several external stakeholders to help the injured worker back to work as quickly and safely as possible. Develop and implement Injury Management plans to assist the injured workers’ return to work journey with the support of our onsite Injury Management Specialists

About you ability to demonstrate resilience when having challenging conversations with multiple internal and external stakeholders. An empathetic and motivational approach to provide customer centric support. A driven professional with the ability to maintain a flexible approach across all levels of stakeholders.

Demonstrated experience working in front end customer service, call centres, case management, insurance, Allied Health or community services. Highly developed written and verbal communication skills, with the ability to work in a fast-paced environment. Passion for resolving conflicts and can handle challenging conversations. Passionate about wanting to help people get their lives back at their time of need.

What we offer EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return to work journey. We continue to experience ongoing growth and now have over 2,600 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

EML provides career opportunities and great employee benefits, including a vibrant, collaborative innovative team culture. Great work/life balance and flexibility with opportunity to WFH up to 3 days a week. A corporate wellbeing program with discounted health insurance and gym membership. Access to discounts at over 350 retailers through our RewardsHub program. Comprehensive learning and development support. Companywide events to celebrate success. Quarterly Reward and Recognition Awards.

17.5% annual leave loading. At EML we are continuing to hire nationally during COVID-19. As a business, we are migrating back to a work from office environment with new joiners commencing within the office environment for their onboarding period of 4 weeks.