Trainee Case Manager

at EML
Location Sydney, Australia
Date Posted October 9, 2020
Category Education and Training
Job Type Full-time
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Trainee Case Manager EML location Sydney.

At EML we are continuing to hire nationally during COVID-19, with our recruitment process now fully conducted virtually. As a business we are migrating back to a work from office environment, while remaining in line with NSW state advice. During our recruitment process, we may ask you to complete an online assessment as well as a series of video-based questions. Use your Customer Service / Call Centre background within Workers Compensation. Fun, collaborative & innovative culture with excellent growth opportunities. 8 weeks initial training with the team, ongoing training support & multiple start dates.

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return to work journey. Over the past two years, we have experienced continuous growth to now having over 2,400 dedicated employees, alongside the opening of an additional four offices. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

The opportunity as part of our diverse team, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose. We currently have multiple Trainee Case Manager positions available in our George St, Sydney office. Successful candidates will join one of our well-established Business Units here at EML and we will provide a comprehensive paid training program which will run for 8 weeks. During this program you will learn all aspects of the Workers Compensation business to become a successful Case Manager.

You will receive your own portfolio to manage (approx. 65-70 claims when up to speed), which will include liaising with injured workers, their employers and Allied Health professionals. You will also work with internal specialists to create a strategic plan to help injured workers get back into work as quickly and safely as possible.

Your responsibilities gradually take responsibility of a portfolio of personal injury claims with a focus on longer-term physical or psychological injuries. Liaise with a variety of stakeholders – working collaboratively across all to assist in return to work and return to health. Liaise and maintain relationships with injured workers, their employers and several external stakeholders to help the injured worker back to work as quickly and safely as possible. Develop and implement Injury Management plans to assist the injured workers’ return to work journey with the support of our onsite Injury Management Specialists.

About you ability to demonstrate resilience when having challenging conversations with multiple internal and external stakeholders. An empathetic and motivational approach to provide customer centric support. A driven professional with the ability to maintain a flexible approach across all levels of stakeholders.

Demonstrated experience working in front end customer service, call centres, case management, insurance, Allied Health or community services. Highly developed written and verbal communication skills, with the ability to work in a fast-paced environment. Passion for resolving conflicts and can handle challenging conversations. Passionate about wanting to help people get their lives back at their time of need.