TM File Management Support Officer

at New Zealand Police
Published August 11, 2023
Location Auckland, New Zealand
Category Management  
Job Type Full-time  


TM File Management Support Officer New Zealand Police location Auckland.

Company description New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business' and achieve long-term change.

Job description we are looking for File Management Support Officers (FMSO) to join our Public Counter team and play their part in keeping New Zealanders safe. Based at Public Counter, Counties Manukau District Headquarters. Permanent/Full time Shift Work. Remuneration $ 57,083. Attractive Shift Work Incentives. Multiple Positions available. No qualifications necessary, full training provided.

The start date is not flexible and will be 30th October 2023. You will be required to travel to Wellington for 2 weeks of training (the cost is covered by NZ Police). New Zealand Police is the lead agency responsible for reducing crime and enhancing community safety. We work in partnership with individuals, communities, businesses, and other public safety agencies to achieve our vision to have the trust and confidence of all.

Our Vision is to be the safest country in the world. Internationally, New Zealand is seen as a safe place to live, work and visit, but we continue to strive to do more. Our vision is about ensuring we continue to look ahead and think about what we can do today, and going forward, to bring about a future where everyone in New Zealand can go about their daily life without fear of harm and victimisation.

Our Mission is to prevent crime and harm through exceptional policing. This is why we come to work each day - it's the mahi we do, and do well, to make a difference. File Management Support Officers (FMSO's) based at the Public Counter are pivotal to the efficient and effective delivery of service to members of the public needing assistance. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, and empathy, in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood, recorded, and handled appropriately.

To support Police staff, you will also receive exhibits, create charges for Court appearances, order supplies, manage courier deliveries, and act as a general font of knowledge. The successful applicant must have sound computer skills and ability to learn new systems and applications.

Dealing with challenging circumstances in a customer services environment. Assessing information received from members of the public and recording it accurately, to support assessment and investigation decisions.

Reviewing incident and offence reports from Constabulary staff around the country and providing feedback when required. Releasing critical information to other Government agencies. Managing conflicting demands by working collaboratively with regionally based teams.

What you'll bring being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge, and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

A mindset that embraces change, is adaptable and able to be flexible and agile in their thinking and way of working. A willingness to support team members and look for opportunities to contribute to an inclusive environment. An ability to determine the relevance and potential risks identified in the information that is being analysed whilst upholding confidentiality. A commitment to excellence - ability to concentrate on detailed tasks for long periods of time, learn from mistakes, a drive to improve and take on feedback.

At New Zealand Police we value diversity and inclusion. Recognising different perspectives and experiences help make us better at what we do. Reflecting the communities we serve and appreciating different thinking and ways of life leads to better problem solving and results.

Shift work details our Public Counter team at Counties Manukau District Headquarters operates 24/7 on a six on four off roster, including night shifts. The roster pattern is two early shifts, two late shifts, two night shifts, followed by four days off.

What we offer full training. Flexible hours. Up to 15% Shift Incentive. 28 days of leave, 40 including Statutory Days. Professional development opportunities. Excellent career progression.

Option to join the New Zealand Police Association with access to a number of benefits including health plan, Life Insurance, Member Discounts and financial services. If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address. This role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".

About us our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.

Working flexibly your wellbeing inside and outside of work is important to us. We're open to discussing flexible working options that work for both you and the business.

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