Telemarketing cum HR Admin location Ang Mo Kio / Bishan / Thomson, North.

Responsibilities telemarketing creating and following up with new and existing sales leads extensively and primary goal is to focus on building sales pipeline. Handling outbound telemarketing, coordinating with email and mailing efforts across all sales channels. Developing and maintaining the required knowledge of the company and its services to identify customer needs and maximize the opportunity. Strong prospecting, exceptional listening, problem-solving and time management is critical

Administrative oversee all administrative tasks in the office compliance and provide administrative support. Acquire and maintain office stationeries. Establish and maintain appropriate sorting and filing. Scan and print documents. Prepare invoices, Delivery note, Purchase order. Answer, screen and transfer inbound phone calls. Receive and direct visitors and clients. General clerical duties including photocopying, fax and mailing. Maintain electronic and hard copy filing system. Coordinate maintenance and agreement of office equipment.

Human resource handle recruitment process such as posting advertisement, phone screening for shortlisting, arrange interview, employment contracts, etc. Monitor the implementation of HR policies and procedures followed by managers and staff. Manage the work pass applications online and status including monitor of the expiry dates.

Prepare confirmation letters, relieving letters, experience letters, certifications. Monitor contract expiry for renewals. Update and manage employee records. Perform other duties as assigned. Maintain records for staff leaves and documents.

Requirements experienced with telemarketing, professional and have pleasant voice. A self- starter who can operate both individually and as part of a team. Outstanding needs analysis, positioning, business justification and closing skills Proven track record as a telemarketer or similar sales / customer service role.

Proficient in spoken English and one other language. Proficient in Microsoft Office, and use of telephone systems. Excellent communication and presentation skills. Warm, welcoming and approachable voice. Excellent skills in negotiation and dealing with customers’ objections. Patient and composed in the face of customers’ objections and feedback. Highly independent, disciplined and takes initiative.

Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field. At least 1 year experience as HR/Admin Executive. Experience in the field of Digitization services and Document Management solution will be an advantage. S-Pass will be sponsored by the company.