Technology Support Analyst SA Water location Adelaide.

About the Company SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities. We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.

About the job we are seeking a dedicated and skilled Technology Support Analyst to join our Technology team. In this role, you will be responsible for resolving technical issues, enhancing operational efficiency, and delivering excellent customer service to SA Water’s stakeholders.

Working collaboratively with internal teams and external service providers, you will ensure compliance, maintain system integrity, and contribute to continuous improvement within the Technology Support function.

In addition, your responsibilities will include providing high-level technical support, including incident resolution, service requests, and user administration. Managing incidents, service requests, and problems using the call management system.

Ensuring accurate and up-to-date documentation within the Configuration Management Database System (CMDB). Facilitating the acquisition, installation, and management of IT hardware and software. Assisting in maintaining the Service Catalogue and updating the knowledge base to enhance service efficiency.

Monitoring service levels and ensuring compliance with SLAs and OLAs. Liaising with external service providers to escalate and resolve technical issues effectively. Supporting call reduction initiatives and contributing to Technology Support team improvements. Maintaining the integrity of the Technology operational and physical environments in line with corporate security policies and standards.

Your success in this role will come from ITIL Certification or relevant tertiary/industry-certified qualifications (desirable). Strong experience in IT Service Desk operations, incident/request management, and problem resolution. Excellent customer service, verbal, and written communication skills.

Proficiency in Microsoft operating systems, applications, and management tools like Active Directory and SCCM. Experience using a Configuration Management Database System (CMDB) (desirable). Ability to proactively identify and resolve technical issues. Further information can be found in the attached PD –  Position Description - Technology Support Analyst.docx.