Technical Support Specialist IKEA Sylvia Park location Auckland.

We’re looking for a tinkerer who knows how to troubleshoot their way to success – someone with skills in problem solving, adaptability and customer service to secure the onsite technological needs of our many customers and co-workers.

Why you’ll love us at IKEA, work is more than just a job. It’s work that has a positive impact and that is about creating a better everyday life for all New Zealanders. How we achieve this is through our values – the compass that guides us in all we do. To us, togetherness, cost-consciousness, improvement and simplicity are more than just words.

Our culture is formed when we put these values into action. When we create a great place to work. When we stand up for equality, diversity and inclusion. When we promote health and wellbeing for our people, and the planet. When we lead by example. That‘s why we’re constantly trying to find better ways to get things done, and to bring out the best in ourselves and others.

But that’s enough about us. Over to you now. We’re looking for someone who is dedicated to securing and maintaining the digital products, platforms and IT needs across the IKEA Sylvia Park store, external warehouse and offsite office to meet the needs of the many people. - ensuring their reliability and excellence in supporting business operations, enabling co-worker tasks and enhancing the omnichannel customer experience.

Why we’ll love you, you are service minded and are driven by providing a positive experience for all customers. From this, you understand the impact and importance of working with incident management, service requests and knowing what to prioritise when. You thrive in a fast paced and operational environment where you are required to manage your own workload effectively, prioritise tasks efficiently and work in a hands-on capacity.

You are customer driven and solution focused with a continuous improvement mindset to proactively identify opportunities and recommend and implement solutions. Building strong relationships with internal and external stakeholders comes naturally to you, enabling you to deliver key business needs and optimise user satisfaction in the digital landscape.  You have strong communication skills and experience in driving a message across different areas of a business.

Working hours are typically Monday to Friday 8am - 4pm, however you will need to have the flexibility to be available before or after business hours to accommodate major digital roll outs without disrupting business operations. This includes night shifts (when required) and weekends on a roster basis.

A little more about the job we may be experts in home furnishing, but it is your expertise in the following we are looking for robust experience in incident and service request managements to resolve onsite issues per agreed service levels. Experience in lifecycle management of all IT assets including maintaining an accurate inventory, preparing budget input, procurement of new hardware and software as well configuration of new assets.

Experience in leading and implementing on-site projects for new and existing digital product deployments. Experience with working and managing local and global vendors. Experience in performing preventative maintenance and routine monitoring to avoid potential business interruptions​. Providing basic hands-on technical training to onsite IKEA co-workers and new recruits, including setting up and onboarding them with new equipment (e.g., laptops)​.

Additional information this role is permanent, full time. The working location for this role after store construction will be at IKEA Sylvia Park. Prior to construction of temporary offices, the work location will be a mix of work from home, as well as building digital equipment for the temporary office and warehouse. As part of this role there will be travel to Australia for training.