Technical Support Officer

at New Zealand Police
Published August 24, 2022
Location Queenstown, New Zealand
Category Management  
Job Type Full-time  


Technical Support Officer New Zealand Police location Otago.

Company description new Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business' and achieve long-term change.

About the role as a Technical Support Officer, you will support our Digital Forensic experts in their work through the provision of technical and administrative services. You will be positioned as the first point of contact for the unit and will report to the Manager of the Southern Digital Forensic Unit in Dunedin.

Your role is vital in ensuring that investigation exhibits, and documentation is received from Police investigation staff and initial data extractions of the relevant exhibits are undertaken. In this role you will be providing technical support to the Digital Forensics experts.

You will assist internal staff with their requests by generating forensic copies of evidential items and carry out basic data extraction and recovery process from digital devices. You will also be dealing with high volumes of sensitive material and a high level of discretion is required.

Key accountabilities receiving exhibits, detailing the items and confirming accuracy. You will be required to document the receipt and release of exhibits. This is 'end to end exhibit management' and maintaining the exhibit chain of custody.

Creating forensic copies (cloning and extracting data) of evidential exhibits, including computers and cell phones. General administrative and reception duties, for example, answering the phone, dealing with incoming mail and maintaining the internal case management system.

What you'll bring being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police.

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

Demonstrate strong logical processing skills and be tech savvy. Good communication skills both verbal and written. Be able to work independently and as part of a united team. Ability to multi-task, work well under pressure.

Demonstrate excellent customer service and be able to ensure excellent customer service is delivered to internal customers. Be able to work in an environment that contains sensitive content. This role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".

About us our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe. Working flexibly your wellbeing inside and outside of work is important to us. We're open to discussing flexible working options that work for both you and the business.