Technical Support

at Central Security Distribution
Location Eastern Suburbs, Australia
Date Posted October 14, 2019
Category Other
Job Type Full-time
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Technical Support Central Security Distribution location Melbourne, Eastern Suburbs. Central Security Distribution (CSD) is the largest security equipment wholesaler in Australia and has been acquired by the global security giant, Anixter. CSD employs nearly 160 staff across 8 offices nationally and represents some of the world’s best renowned brands in the Australian market. We pride ourselves on providing industry leading customer and technical support and are known for our professionalism and quality products. CSD offers the launch pad for career-oriented people looking to succeed on either the local or international fronts. About the role as the result of a recent internal promotion, we currently have an exciting full-time opportunity at our Mulgrave Branch. Reporting to our National Tech Support Manager, this hands-on position includes servicing incoming calls to our national technical support line. You will be working with the latest CCTV, Access control and electronic alarm system products. Duties & responsibilities service incoming calls to our national technical support line, provide technical expertise for security products, including ip networks, cctv, dvrs, cameras and wifi solutions - for the national business, solve technical problems and communicating with people over the phone (primarily) and face-to-face, offer remote technical support for our customers in-field and internal employees, across all areas of our security products, troubleshoot hw/sw issues, ip network dilemmas and assisting our sales team in supporting our customers, give pre-sale consultations and post-sales advice on both ip and analogue technologies, setup systems in-house to simulate and troubleshoot problems in-field, assist in the evaluation process for new security products, support tender bids and provide technical input for quotes. Skills, knowledge and abilities relevant it qualifications and knowledge, an interest in electronics' is an advantage, excellent verbal and written communication skills, outstanding phone etiquette, a strong interest in new technology and development, a high level of customer service, an enthusiasm to learn and grow with the business, the ability to build relationships with people, industry experience dealing with security products involving ip technologies – would be beneficial but is not essential. What you'll get in return a great opportunity to progress your career with a professional outfit who support the continuous development and progression of their employees. You will receive all the training and support required to be successful in your new role, along with a modern, slick working environment that promotes excellence. A competitive remuneration package will be offered to the right candidate.