At TJX Australia, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Processing Centers, Corporate Offices, or our TK Maxx Retail Stores, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Exciting opportunity for a Technical Operations Analyst AM Shift (7AM -3PM).

Be the go-to expert for all IT-related matters during the crucial morning shift at our Marsden Park Processing Centre. Handle hardware and software maintenance, issue resolution, network stability, and security. Assist and collaborate in ad hoc IT projects.

About the role

Work closely with local and global IT teams, fostering effective communication and collaborative solutions. Provide hands-on training, technical assistance, and timely support to associates within the processing centre.

You Love:

Problem Solving: Identify, troubleshoot, and resolve technical incidents. Maintain inventory, coordinate service, and facilitate user problem resolution.
Continuous Learning: Stay updated with IT advancements, ensuring our systems are cutting-edge and efficient.
Strategic direction: Work with business, vendors and other IT leaders to ensure Operational excellence is maintained whilst achieving delivery of enhancements.
Responsibilities:

Identifies and troubleshoots issues of current IT Operations hardware, software, or processes, using ticket logging application and proposes innovation solutions
Provides recommendations for continuous improvement
Contributes to technical & process documentation (SOP, Guides, Knowledge)
Drives installation, migration, updates and integration of IT Services using knowledge of the Kanban / Agile methodology.
Responsible for achieving operational & resiliency stability in IT area / domain. Supports our various processes, production and development environments
Assists in driving ITSM & DevSecOps best practice to support changes to IT Services & processes at a high level of complexity
Accountable for adherence to Sarbanes Oxley and all compliance standards
About You:

Technical Skills: Strong foundational IT knowledge, familiarity with IT Service Management (ITSM), good understanding of IT Operations, and Intermediate Network, hardware and software skills.
Independence: Proven ability to contribute independently, taking initiative and finding solutions with minimal direction.
Customer Focus: Strong dedication to customer service, ensuring associates' needs are met promptly and efficiently.
Influencing: Drive for results by influencing others to achieve common goals.
As part of our global IT team spanning the U.S., Canada, India, Europe, and Australia, you’ll collaborate with experts worldwide, tackling complex challenges and driving impactful solutions.
As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.