On-site | Full-time | Based at Client Location (Melbourne or Sydney)

Are you ready to lead technical excellence at the forefront of Australia’s telecommunications infrastructure? ISS Facility Services is seeking a dynamic and experienced Technical Operations Manager to oversee critical systems and drive innovation in a high-stakes environment.

About the Role
This is a unique opportunity to work on-site at one of Australia’s most vital telecommunications hubs, where you’ll be responsible for the technical direction and operational performance of critical assets. You’ll lead the BMS team, support facilities management, and ensure seamless incident and problem management across complex systems. This role is pivotal in ensuring operational compliance, contractor performance, and risk mitigation across a 24/7 mission-critical environment.

Key Responsibilities
Provide strategic technical leadership across critical infrastructure operations

Manage and mentor the Building Management System (BMS) team

Oversee and improve BMS and CMMS performance and integration

Drive innovation and continuous improvement in technical operations

Lead incident and problem management processes with precision and urgency

Collaborate with the Facilities Manager to support site-wide operational goals

Identify operational risks and propose mitigation strategies to ISS and client stakeholders

Foster strong relationships with client representatives and ensure service delivery excellence

What You Bring
Degree in Electrical or Mechanical Engineering (mandatory)

Proven experience in technical operations within telecommunications, data centers, or critical infrastructure

Hands-on expertise with Building Management Systems (BMS) and CMMS platforms

Strong background in incident and problem management

Demonstrated ability to lead multidisciplinary teams in high-pressure environments

Excellent contractor management and stakeholder engagement skills

A proactive, solutions-oriented mindset with a commitment to operational excellence.