Team Leader Ministry of Business, Innovation and Employment location Auckland. $81,942 - 97,832.

About the role the Immigration Contact Centre (ICC) is looking for a passionate individual who can lead and develop diverse teams of people that represent different skill levels. A Team Leader secondment opportunity is available in our Auckland ICC office, where you will play a key role in building the capability of new and existing teams. We need enthusiastic and inspiring leaders to take on an exciting challenge. You will need to be flexible, quick on your feet and be able to embrace the changing environment.

Skills and experience required demonstrated knowledge of the functions, philosophies, and operational practices of Immigration New Zealand - or the ability to quickly acquire this knowledge. Excellent interpersonal skills in a variety of settings, including cross-cultural, employee and client. Proven ability to develop trust and credibility with leaders and staff. Understands the role within MBIE and how it contributes to MBIE's purpose.

Experience in using information systems and computer technology. Experience in leading, coaching and mentoring people to achieve results and personal growth. Experience in leadership and management of individual performance and behaviours in a service delivery environment.

Experience in implementing quality processes and strategies designed to improve productivity and deliver excellent service to customers while actively managing people's wellbeing. Experience managing people in a changing and complex environment. Dealing with conflicting priorities. Leadership experience in a Contact Centre environment is an advantage. Applicants must be NZ citizens or hold NZ permanent residency.

About MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders. We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable. People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours. Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand.

We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.