Systems Operations Technician ASI Solutions location Sydney. The Systems Operations Technician is responsible for managing and maintaining customer environments. This includes monitoring of equipment, resolving customer issues, performing patching / upgrades / maintenance, reporting on customer environments and issues, proactive management and ownership of assigned accounts, providing strategic and deep technical advice for all infrastructure queries. Key Result Areas manage and maintain the n-central monitoring systems (these report on the status and performance of asi’s managed services customer’s network, isp services and facilities), manage and maintain asi’s managed services customer’s infrastructure. this includes windows servers, virtualisation environments (hyper-v & vmware), cloud technologoies (o365 and azure) as well as basic troubleshooting of network devices, fault handling and escalation (identifying and responding to faults on asi’s managed services customer’s network, liaising with 3rd party suppliers, handling escalation through to resolution), assisting the solution architects with server build and installs, application upgrades, network equipment build and installation, maintenance of customer and technical documentation (for internal use) of processes and procedures used throughout normal operations, development of knowledge and skills in network and system administration, participate in a 24x7 call-out rota if required. Skills, attributes & experience good communicator with a natural aptitude for dealing with people, good network, server, and workstation diagnostic skills, work well in a busy team, being quick to learn and able to deal with a wide range of issues, a minimum of 12-18 months experience in a technical support or similar role, basic knowledge of the osi model, switching and internet routing technologies (to junior network administrator level), basic understanding of network monitoring concepts and management tools, experience with windows server administration (active directory, file services, dns and dhcp), experience with microsoft exchange (on-premise or office 365), experience with virtual environments (hyper-v, vmware, hyper converged infrastructure), experience with cloud hosted systems (office 365, microsoft azure, google g suite), experience with backup software (datto, veeam, shadowprotect), experience of analysing system and network performance using monitoring and graphical data, experience of diagnosing network and server issues, following them through to resolution, exposure to scripting basics, able to collate and interpret data from various sources, ability to assess faults, prioritise, respond and escalate accordingly, capable of multi-tasking, good time management and prioritisation of workload, clear communicator (both written and verbal), clear documentation skills.