About Us:

Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.

Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.

For over 160 years Anglicare has been serving people in need- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us!

About the Role
Anglicare is seeking a detail-oriented and service-driven Support Officer to provide vital administrative, scheduling and customer service support within our Retirement Villages. Reporting to the Support Team Lead, you will play a key role in ensuring the smooth delivery of care and services, while supporting our residents, their families, and internal retirement living teams.

This is a resident-facing role that requires strong communication skills, excellent organisation, and a heart for supporting older Australians in a respectful and compassionate way.

We are currently recruiting three Full-Time Support Officers to join our team. To ensure optimal service coverage for our residents, we are seeking candidates who are available to work the following shifts:

2 x Full-Time positions: 6:00am – 2:00pm

1 x Full-Time position: 10:00am – 6:00pm

Key Responsibilities

Administration and Information Management

Manage resident enquiries, onboarding, and documentation efficiently and accurately

Maintain up-to-date resident information using Anglicare’s CRM and associated systems

Deliver high-quality customer service, ensuring timely response and follow-through on queries

Scheduling Support

Coordinate and update service schedules in accordance with organisational procedures with accuracy

Ensure scheduling changes are communicated promptly to all relevant parties

Support service delivery by maintaining accurate rosters and records

Stakeholder and Communication Support

Liaise with residents, families, internal care teams and external providers

Triaging incoming requests and directing them to the appropriate department

Ensure all interactions reflect a professional and empathetic approach aligned with Anglicare’s values

Assist in drafting communications to the stakeholders on ad-hoc basis

Continuous Improvement and Compliance

Contribute to the ongoing improvement of systems and processes

Support the achievement of key performance indicators (KPIs), including timely scheduling and issue resolution

Maintain workplace safety and uphold WHS standards

What We’re Looking For

Strong customer service skills with a resident-centred focus

Proven administrative experience in a busy or care-focused environment

Experience in Retirement Living (Preferred)

Excellent written and verbal communication skills

Ability to manage competing priorities and work under pressure

High attention to detail and data integrity

Proficiency in CRM platforms, scheduling tools, and Microsoft Office

Ability to work collaboratively across teams and with external partners

Understanding of WHS and sensitivity to diverse cultural backgrounds

Preferred Qualifications and Experience

Minimum 2 years' experience in administration, scheduling or business support

Experience in aged care, community services or similar environments (preferred)

Familiarity with rostering and care coordination systems

Why Join Anglicare

A supportive, values-driven organisation with a strong community focus

Career development and training opportunities

Not-for-profit salary packaging benefits to increase your take-home pay

Access to our Employee Assistance Program for free and confidential counselling

Fitness Passport and employee rewards program

Anglicare – Jesus Christ honoured, lives enriched, and communities strengthened.
We encourage applications from Aboriginal and Torres Strait Islander peoples. Anglicare is committed to the safety and wellbeing of all people and has zero tolerance for abuse or neglect.

Apply today — applications will be reviewed as they are received.