Support Officer Ministry of Business, Innovation and Employment location Auckland.

Company description be part of a values-based organization. Important role providing support in refugee status decision making processes. Make a difference with Immigration New Zealand. Salary range - $51,323 - $61,528 | Auckland CBD based.

Job description about the role the Refugee and Migrant Services branch was established in 2019 and sits within the Immigration Branch. The Refugee Status Unit is responsible for deciding claims for Refugee and Protection Status in New Zealand. An opportunity exists for a motivated Support Officer in the Refugee Status Unit with the Refugee and Migrant Services Branch of Immigration New Zealand. As Support Officer you will contribute to the operations of the Unit by

Managing information systems recording, storing and retrieving information in written and electronic formats. Being the public face of the unit - assisting claimants and their lawyers and responding to inquiries from the public. Data entry e.g. for confirmation of claim forms. Processing invoices and interpreter claim forms. General administration duties.

In return we offer a busy and varied role an inclusive and supportive team delivering important outcomes within the Immigration system. Convenient central city location. Ngā pukenga me ngā wheako e hiahiatia ana - Skills and experience required. We are keen to hear from you if you have excellent communication skills including sound written skills.. An ability to communicate and deal with the public.

Ability to quickly assimilate new information and areas of work, Data entry skills, Attention to detail. Ability to multitask and manage a range of support functions. Working without supervision managing and organising fluctuating workloads in sometimes stressful situations. Good appreciation of quality service delivery and excellent organising ability. Ability to deliver in strict timeframes. For your application to be considered you must be a New Zealand citizen or have New Zealand permanent residency.

About to MBIE MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders. We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable. People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means ‘lifting to make successful'. MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand.

We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.