Support Engineer 5G Network Operations Pty Ltd location Melbourne.

About the company 5G Networks is a licenced telecommunications carrier operating across Australia. Our vision is to be Australia's provider of choice for unifying a seamless digital experience for our customers across data connectivity, cloud and managed services in the business to business market.

As an organisation, we are dedicated and passionate about delivering unique value to our customers and this commitment is strengthened by a core focus on digital leadership, innovation and exceptional customer experience. Our culture is firmly centred around people, collaboration and trust, enabling our team to continually unlock value for our customers through innovation and the expertise to transform digital challenges into successful business outcomes.

The role as Senior Support Engineer you will be responsible for providing fault resolution, escalation and maintenance services to our customers. Supporting them both onsite and remotely, you will install and maintain computer hardware, software and networks. Using your uncanny ability to develop relationships across all levels of an organisation, you'll provide support to clients across a wide range of platforms and technologies.

The role is based in Melbourme, with some travel required within the region, you may need to use your own car from time to time. Most job ads won’t tell you the full story but like the culture we are building every day we are a little bit different. Not every day is full of sunshine and unicorns sliding down rainbows. We are a lean and mean local team so you'll be working at full utilisation most of the time, but you'll have a new challenge every day and will be a part of a national team of 100+ engineers.

Previous experience in an MSP environment and vendor certifications (Cisco, VMWare or Microsoft) will be highly regarded. We will absolutely value your skill set but nobody is immune from mundane level 1 tasks, we all pitch in.

What you'll do provide exceptional customer service. Fault escalation and resolution. Own the outcome. Deliver and document customer projects. Configure, deploy and administer LAN, WAN, security and remote access technologies. Support customers with a wide variety of platforms and technologies. Build and configure desktops, servers and storage networking hardware.

To be successful in this role you will need practical experience with Microsoft Desktop and Server (Windows 10, Server 2008-2016, Active Directory, Exchange etc). Experience implementing and troubleshooting virtualisation technology (VMWare or Hyper-V). Experience in typical SMB networking technology (LAN Switching, Wi-Fi, Routing and Edge Firewall) – demonstrated capability with Cisco equipment will be advantageous. System storage infrastructure exposure, iSCSI, Fibre & SAS SAN products. Knowledge of cloud technologies, Office 365 experience will be highly regarded.

About you passionate about delivering outstanding customer service. Able to multi task and work well under pressure. High level communication and analytical skills. Genuine desire to work hard, learn fast and grow with us. Able to work proactively and autonomously. Technology is both your profession and your passion and you'll share that passion with your colleagues and customers.

What's in it for you we are committed to helping you reach your professional development goals, we have established relationships with tier 1 industry vendors and can offer multiple career development pathways. We encourage certification and specialisation - we'll give you the time to study to help achieve your goals.