Student Services Officer

at Education Centre of Australia
Location Brisbane, Australia
Date Posted January 8, 2022
Category Customer Service
Job Type Full-time
Send Resume at


Student Services Officer Education Centre of Australia location Brisbane.

Education Centre of Australia (ECA) is a progressive and diverse education group that operates at the forefront of Australia’s higher education sector with campuses in Sydney, Brisbane and Melbourne. Over the past two decades we have provided quality teaching to thousands of students through English language courses, bachelor degrees, postgraduate degrees and targeted internships. ECA has global presence across several regions – Australia, Brazil, China, Europe, India, Philippines & Nepal.

Aligned closely with our organisational values of respect, integrity and excellence, ECA is a large and successful Australian-based education organisation providing both face-to-face and online courses for international and domestic students within Australia, India, South East Asia, and more recently for international students in the UK.

We also work in partnership with quality higher education providers such as Victoria University, Swinburne University, Charles Sturt  University, University of Canberra, London Metropolitan University and Liverpool John Moores University to provide a world-class educational experience. We have got an exciting opportunity for a Student Services Officer to be part of our team at ACCLM in our Brisbane or Sydney campus.

As a key member of the team, you will have a rewarding opportunity to progress your career within education industry. We are looking for someone who wants to grow with the company and is self-motivated and an enthusiastic 'go-getter' who likes to take responsibility.

Key responsibilities provide outstanding student services support to ACCLM Students. Manage orientation and enrolment and assist in graduation documents. Check student file contents for enrolment: Enrolment Form, Contact Details, Letter of Offer, Direct Debit form etc. Maintain data entry records of ACCLM programs. Data entry and update of student’s profiles and details in RTO Manager.

Manage issuance of qualifications to ACCLM graduates. Monitor and communicate with students with outstanding fees. Regular reports as requested by the Online Program Manager. Data base and LMS management. Prepare student status update reports and maintain master spreadsheets. Liaise with staff to ensure efficient management of student enquiries and deadlines are met. Accurately record all student related inward and outward correspondence including email and internal correspondence.

As the successful candidate you will ideally have a degree with subsequent relevant experience, or an equivalent combination of relevant experience in education/training or services industry. Demonstrated ability to work effectively in a busy team environment. Ability to organise and manage multiple priorities. Experience within a Registered Training Organisation. Knowledge of the Standards for RTOs 2015.

Experience and understanding of VET Sector. Excellent administrative, organisational and time management skills. Excellent communication skills, verbal and written. Proficiency in MS Office Suite, Student Management System (RTOM preferred but not essential) and Canvas LMS. Strong attention to detail and follow through on tasks. Must have a great team attitude.

In return we will offer you a supportive team environment, Energetic culture that inspires and supports excellence, Work/life balance, Professional development, Expanding network of contacts. ECA is an equal opportunity employer, and that candidates must have full working rights to be employed within Australia for a reasonable period of time.