Student Hubs and Client Services Assistant The University of Auckland location Auckland. $42,500 - $51,600 per annum.

The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers. The University Library is committed to providing quality library and information services to support and enhance the teaching, learning, research, scholarship and creative work of the University.

The opportunity libraries and Learning Services at the University of Auckland is seeking an enthusiastic and engaging person to join our team as Student Hub and Client Services Assistants based at the City Campus.

Our team includes Student Hubs, Libraries and Information Commons. We are responsible for providing high-quality, customer-focused services to all our customers within Te Tumu Herenga and the wider University community, enabling them to successfully negotiate across a wide range of critical tasks.

This includes connecting students to self-service options and referring them to specialist staff and services as required along all steps of the student journey. Work pattern: 15 hours per week. Monday 12pm-5pm; Tuesday 5pm-10pm; Friday 12pm-5pm. The salary range for this role is $42,500 - $51,600 per annum depending on experience and qualifications.

About you we are looking for candidates who understand that customer service is not a department, it is an attitude. This means you can demonstrate strong communication, problem-solving, IT and customer service skills, along with the ability to interact with people from various backgrounds.

Your passion for great customer service is demonstrated in the pride you take in your work, and your ability to exercise good judgement when it comes to effectively identifying their needs and resolving or escalating queries.

Important skills to be successful in this role, you will display excellent communication skills, a helpful and supportive approach, excellent IT skills, and the ability to excel when working independently, and as part of a team. As we are a large and complex organisation, relevant experience in the tertiary sector will be considered favourably or experience in a similarly complex environment.