Student Experience Officer University of Canberra College location Sydney.

About the role the University of Canberra College is seeking a candidate with experience in providing high quality customer service and administration, preferably within an educational setting. The Student Experience Officer sits within the Student and Academic Services team, which is responsible for ensuring the smooth running of student and academic services throughout all areas of the college. This position will be responsible for holistic student support services including front-of-house enquiries, individual student support, and student and academic related administrative tasks and data entry. The Student Experience Officer is key to cultivating a supportive, welcoming, and comfortable experience for our students.

The person we seek will ideally have the following well-developed interpersonal and oral communication skills with a proven ability to provide a high standard of customer service in a busy environment. A demonstrated history of communicating with a wide range of people from culturally diverse backgrounds. Ability to organise and prioritise multiple issues and tasks in a fast-paced environment. Demonstrated ability to work effectively in a team environment.

Ability to plan, develop, facilitate, and evaluate processes and events. Understanding of academic expectations and the difficulties faced by students undertaking tertiary studies, including the unique challenges faced by international students. Demonstrated proficiency in the use of Microsoft Office with an emphasis on Microsoft Excel. Willingness to learn a variety of administrative applications. Consistent attention to detail. Culturally sensitive, and a patient approach to student and customer needs. Working with Vulnerable People card or the ability to obtain one. Demonstrated ability to working both within a team and independently.

Desirable but not essential a diploma or higher (or, in lieu, at least three years' professional experience) relating to administration, education, or international relations. Exposure to the academic needs and requirements of international students. Involvement or training in the area of mental health and wellbeing. Event planning. Experience in a multicultural environment.

What we can offer you competitive wages and conditions. Great team environment. Opportunity to make a difference and shape the future of the College and student experience.

About us uc College is a Joint Venture between the University of Canberra and Navitas, based on the University's campus. UC College is committed to making quality university education accessible to everyone. The College specialises in preparing both Australian and international students for study at the University of Canberra. This is an exciting time for UC College, with a lot of potential change and opportunity in the future, and the Student Experience Officer will be part of change-making projects.

The University of Canberra is a university for the professions, dedicated to providing immersive student experiences focussed on employability outcomes. The University has been recognised as the fastest rising university in Australia and one of the fastest in the world (QS, 2021), ranked in the world's top 20 young universities by the Times Higher Education Young University Rankings (2020) and ranked number one in the ACT for full-time employment and starting salary for undergraduate and postgraduate students in the Good Universities Guide (2021).

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The organisation creates life-changing opportunities to learn by delivering an extensive range of educational services to over 80,000 aspirational students across a global network each year.

Navitas has 4 divisions university Partnerships Australasia (which the UC College Joint Venture is a part of). University Partnerships North America. University Partnerships Europe. Careers and Industry. Diversity and Inclusion.

UC College promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients. We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups.