Student Connect Assistant Macquarie University location Sydney. Salary $40 - $50 p.h.

Student Connect supports students across the different areas of Macquarie University, helping them navigate through everything they may need throughout their entire student lifecycle. Assistance is provided via a number of contact channels and experiences, from providing guided self-help to detailed face-to-face advising.

They also provide support on the phone and email and represent the University at events across the Campus. As its driving mission, Student Connect exists to ensure timely and accurate service to students in order to increase student engagement and add value to their time at Macquarie. The Role (various positions available) Student Connect is currently seeking a number of casual Student Connect Assistants. Positions will be available from May 2021.

Your responsibilities include provide front line customer service support to students and members of the public over a range of different channels such as by phone, email and face to face. Receive, respond to and/or escalate enquiries from students and staff relating to administration systems, procedures and processes with the aim of providing high quality support and accurate information. Record and update all student interactions ensuring correct procedures are followed to maintain consistency and accuracy in data and reporting.