Student Centre Service Coordinator

at The University of Sydney
Published June 7, 2023
Location Sydney, Australia
Category Customer Service  
Job Type Full-time  
$91,644 plus 17% Superannuation


Student Centre Service Coordinator The University of Sydney location Sydney. Base salary of $91,644 plus 17% Superannuation.

About the opportunity the Student Centre Services Coordinator will work with the Portfolio Manager to manage the service coordination and administrative support of the Student Centre's day-to-day workload by responding to complex queries, exploring operational issues, and sourcing solutions for the work area. They will be required to provide guidance and support to more junior customer service staff, utilising their extensive service experience and judgement, helping to analyse matters and provide advice on policy and procedures for the delivery of work outcomes.

Your key responsibilities will be to manage the delivery of daily administration activities and services, providing guidance to colleagues on the ongoing activities of the centre, ensuring high quality, efficient administrative support is provided in a pro-active manner to staff, students and visitors.

Resolve complex matters that may arise with discretion, tact and diplomacy when communicating, utilising extensive experience and knowledge of University policy and practice. Respond to a range of complex enquiries via telephone, email and in person, from staff, students, visitors and the general public regarding a wide range of the work area activities.

Build effective relationships and work collaboratively with all staff in the Student Centre and staff in other student admin areas to identify and develop initiatives that optimise access to information and ensure a service-centric and coordinated approach to service delivery. Participate in the development and implementation of strategic and operational plans, providing advice on the implications for general administration activities and services. Provide supervision to a pool of casual staff including general coaching and feedback, performance monitoring, and simple issue resolution.

About you demonstrated experience in a tertiary organisation, working knowledge of academic institutions, structures and the higher education sector. Working knowledge of software programs and reporting tools. Excellent verbal and written communication skills, with experience in handling a wide range of enquiries and providing excellent customer service. Strong problem solving skills and ability to use initiative and exercise sound judgement and ability to prioritise workload.

To keep our community safe, please be aware of our COVID safety precautions which form our conditions of entry for all staff, students and visitors coming to campus.

Sponsorship / work rights for Australia Please note Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

Pre-employment checks your employment is conditional upon the completion of all roles required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement at the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve.

We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.