Student Administration Officer The University of Queensland location Brisbane.

School of Dentistry, HEW Level 5, Part-time (0.6FTE), fixed-term position through to March 2024. Closing date 9 April 2023 at 11.00pm AEST (R-23944).

About This opportunity this is an exciting opportunity for a Student Administration Officer to join our world-leading Faculty of Health and Behavioural Sciences to oversee and support research management within the School of Dentistry.

As a Student Administration Officer, you will be responsible for providing high-quality customer service through delivery of friendly, helpful, accurate, and informative advice and administrative services to students, professional and academic staff within the School of Dentistry. You will also be responsible for completing a diverse range of administrative processing tasks and associated day-to-day problem resolution and maintenance of administrative systems. This position is located at our Herston campus, UQ's premier campus for clinical health teaching and research and home to our School of Dentistry.

Key responsibilities will include provide timely and accurate information to students, staff and other stakeholders within the University policies and procedures framework, guidelines, and relevant legislation. Process applications and documentation for students in relation to admission, progression, examinations, class-sign on, study abroad, course enrolment, surveillance, and other student administration tasks.

Provide relevant information and recommendations to decision makers in relation to student matters in accordance with University rules, policies, procedures and relevant legislation. Undertake academic administration tasks including updating electronic course profiles and Blackboard sites, timetabling, production of exam papers, grade uploads and amendments. Assist with the review of procedures and processes and assist with implementing agreed change.

Assist with reviewing the accuracy of information in University databases, websites, and publications, including study guides, faculty website, UQ Answers and information sheets. Provide secretarial support at meetings, committees and working parties as required. Assist with the implementation and review of strategies and work practices which will improve the workflow, efficiency, and effectiveness of Student Administration.

Represent the University at Courses and Careers Days, UQ Open Day and other engagement and outreach activities as required. Prepare, analyse, and interpret reports from information management systems. This role is subject to The University's Code of Conduct.

About you a sound understanding of administrative processes relevant to student and academic administration, or the ability to rapidly gain such knowledge. Demonstrated prioritization skills, attention to detail, initiative, problem solving skills, and interpersonal skills. A strong orientation to the provision of a high level of customer service.

An empathy with and ability to communicate with students, including those from diverse cultural backgrounds. Experience in a tertiary education institution or other large organisation in an area related to student administration would be highly regarded. Knowledge of University student computer systems and packages e.g., Microsoft office, SI-net, Business Objects, InPlace and the use of CRM systems would be desirable.

What We Can offerthis is a part-time (60%) fixed-term position through to 29 March 2024 at HEW Level 5. The full-time equivalent base salary will be in the range $74,378.89 - $82,842.92 plus super of up to 17%. The total FTE package will be in the range $87,023.30 - $96,926.22 per annum. For further information about UQ's benefits, please visit Why Work at UQ and review The University of Queensland's Enterprise Bargaining Agreement 2018 - 2021.