Student Administration Assistant

at The University of Queensland
Published June 22, 2023
Location Brisbane, Australia
Category Education and Training  
Job Type Part-time  
Up to 17% Super


Student Administration Assistant The University of Queensland location Brisbane. Up to 17% Super.

Faculty of Business, Economics and Law. Broaden your career within one of QLD's largest employers. Join a university ranked in the world's top 50. Belong to a vibrant community where your work genuinely makes an impact. Based at our picturesque St Lucia Campus.

About UQ as part of the UQ community, you'll have the opportunity to work alongside the brightest minds, who have joined us from all over the world. Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you'll have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as 26 weeks paid parental leave or 14 weeks paid primary caregiver leave. Up to 17% superannuation contributions. 17.5% annual leave loading.

Health and wellness discounts - fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family. On campus childcare options. Cheap parking (from just $5 a day). Salary packaging options.

About This opportunity the Student Administration Assistant is the first point of contact at the Faculty of Business, Economics and Law (BEL) and the UQ Business School (UQBS) for students, University staff and members of the community. The primary purpose of the position is to provide quality professional customer service when advising current and potential students on the Faculty's programs and student enrolment related matters. The role also provides administrative support to the Student Administration Teams.

Key responsibilities will include develop and maintain an expert knowledge and awareness of the University's on-line information resources with respect to the University's Rules, deadlines, policies and procedures for all student related matters.

Provide accurate information to current and prospective students on degree programs offered by the Faculty of Business, Economics and Law, during face-to-face enquiries at the front counter, by email, via telephone and/or other channels of communication implemented by the University.

Provide initial information and advice to current students on student administration matters, including University and Faculty/School rules, policies and procedures, programs and courses offered by the Faculty/School, the use of mySI-net and other enrolment related matters including study plans, graduation checks, exchange, removal of course and deferred examinations.

Identify and refer complex or non-standard enquiries to other members of the Student Administration Team or to other areas of the University, including Student Central, Schools or other Faculties as required.

Determine when students need to meet with Student Administration/Liaison Officers and book appointments in accordance with Faculty/School procedures. Undertake SI-net processing tasks as required by the Coordinator, Student Administration and/or Manager, Student Administration. Maintain and restock office supplies and promotional display materials.

Monitor and record the borrowing of school equipment by staff. Provide administration support to academic staff as required; including the production of course materials. Represent the Faculty and its schools at TSXPO, UQ Open Day and other events if required.

Record all incoming student related applications received at the BEL Student Centre over the counter, via mail, email or UniTask (electronic form workflow system) accurately, distributing applications to appropriate staff and scanning completed applications to TRIM (electronic records management system) ensuring that records are retained in accordance with University policy.

Assist with room bookings for staff. Administer security swipe card access for the Faculty Computer Laboratory and after-hours staff and student access to buildings. Provide assistance to other student administration, teaching and learning teams within BEL and its Schools during peak periods and/or when required.

Assist with training other team members undertaking similar duties. Complete other tasks as required by the Coordinator, Student Administration, Manager, Student Administration and/or Student Administration Managers within the Schools. This role is subject to The University's Code of Conduct.

This is a full-time, fixed-term position until 31 December 2023. At HEW level 4, the full-time equivalent base salary will be in the range $68,735.35 - $72,968.15, plus a generous super allowance of up to 17%. The total FTE package will be up to $80,420 - $85,372.74 annually.

About you should ideally possess an associate diploma level qualification with relevant work experience or an equivalent combination of relevant experience and/or education/training, in addition to demonstrating the following a broad knowledge of the University's policies and procedures, particularly in relation to student matters or an ability to rapidly acquire such knowledge.

Knowledge of the key sections of the University and their functions in order to guide students and staff to the best source of information and assistance, or the ability to rapidly gain such knowledge. Well-developed skills in the use of computer packages for data storage and retrieval, Customer Relationships Management, Microsoft Office applications (particularly Word, Excel, and Outlook) and other administrative activities.

Excellent written and oral communication skills including a professional telephone manner. Demonstrated ability to exercise initiative and to work both independently and effectively in a flexible team environment. Demonstrated ability to meet deadlines accurately and with attention to detail in a fast-paced and energetic work environment.

Personal qualities a strong orientation to the provision of a high level of customer service. Well-developed interpersonal skills and the ability to communicate effectively with people from a range of cultures and backgrounds. Demonstrated ability to remain calm and composed during peak times and excellent time management skills.

In addition, the following mandatory requirements apply work Rights You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.

Background checks all final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

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