Student Admin Assistant

at Macquarie University
Location Sydney, Australia
Date Posted April 13, 2022
Category Admin and Clerical
Job Type Part-time
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Salary $47.33 - $51.01 p.h. + plus 10% superannuation


Student Admin Assistant Macquarie University location Sydney. $47.33 - $51.01 p.h. + plus 10% superannuation.

Salary Package: From $47.33 to $51.01 per hour (HEW Level 4) plus 10% employer's superannuation. Appointment Type: Casual. Location: Macquarie University Wallumattagal Campus, North Ryde. To provide student customer service and administration transactional services across a range of teams in Student Shared Services.

Key accountabilities provide customer service and transactional support to international and domestic students, referring or escalating as appropriate. Maintain and apply knowledge of student administration and/or Student Connect policies and procedures relating to international and domestic students at the University.

Undertake student administration transactional processing using a range of student administration systems ensuring timely, accurate and quality assured data processing, and undertaking a range of associated administrative and/or customer service related tasks. Assess, communicate and follow-up student queries and ensure the correct application of the University's requirements.

Process written, email, phone or in-person enquiries in a timely manner. Provide feedback to support student services, process and systems improvement. Prioritise time and tasks to meet targets and timelines. Provide information and data as requested.

About youyou will provide strong administrative and customers service skills across the team whilst managing a high volume of tasks. You will have the ability to build and manage effective relationships with internal and external stakeholders and work in collaboration with others to achieve shared goals. This is an exciting time to join our team to take the next step in your career.

About Us Career defining opportunities to set you on a path to achieve your professional ambitions. The newly created Shared Services Centre will transform the way we support and provide services to our students. We have multiple opportunities available in the Student and Admissions Shared Services Centre, due to go live this year. Bring your energy and enthusiasm and contribute to the success of something great. These opportunities have been designed to suit you and your preferred way of working.

Experience in customer service or administration. Knowledge of the higher education system. Able to contribute to continual improvement initiatives in student support services. Experience completing high volume administration functions. Familiarity with business systems. Experience using databases and running reports. Ability to build and manage partnerships with key internal and external stakeholders.