Stations Assistant Metro Trains Melbourne location Melbourne.

Company description Metro moves you around Melbourne. As the city’s metropolitan rail service, Metro operates 226 six carriage trains across 998 kilometres of track, transporting 450,000 customers each day. We aim to encourage the Melbourne community’s vibrant and ever evolving lifestyles, by providing a seamless transport solution to keep individuals connected. With 15 lines, 222 stations and services seven days a week, Metro can take you wherever you’re headed across the city, whenever you want to go.

Job description About the Opportunity Metro Trains Melbourne’s Passenger Experience Division has opportunities for people focused individuals to join our team in the role of Station Assistant in a permanent Part-Time capacity.

Responsible for providing Melbourne with a dynamic and caring Passenger experience, we are looking for people who share our drive for delivering service excellence and who are willing to provide a customer focused approach with the travelling public at the station. Make announcements over the public address system at station, where applicable, and provide accurate and up to date information to the travelling public. Provide accurate timetable information and assist customers at ticket barriers.

Advise on multi-modal transport options (bus, tram and train) especially during service disruptions. Attend to customers with special needs – in particular the elderly and disabled. Provide myki sales and “Top Ups” to customers as well as accurate ticketing advice. Provide a visual uniformed presence on station premises including ticketing barriers to enhance service delivery and security. Ensure all station faults are reported properly and provide follow up according to reporting procedures. Have the flexibility to work shifts and staff stations during train operational hours (trains run 24 hours on weekends). Maintain a high level of station cleanliness and presentation.

Commencing in March 2021, you must be available to work on a seven day rotating roster, including weekend night shifts, with a minimum 40 hours per fortnight to support our 24/7 service delivery. In return we’ll provide you with excellent conditions, training and support in an industry with endless opportunities. Please note that due to the nature of the work there are late and early shifts that commence outside of public transport hours.

Currently, there are a number of positions vacant across our network. At Metro Trains, we foster work-life balance and will endeavour to position you near your home. Although we cannot guarantee it, we invite you to include with your resume your location preference. Please note that you may be required to be repositioned within the network.

Why work at Metro at Metro, we know that at the heart of our Network are our people. As a Metro employee, the following benefits will be available to you paid training and accreditation – through our own RTO, Metro Academy. Competitive hourly rate. Free Public Transport (myki Card). Supportive team environment and Work/ Life balance. Various wellness initiatives. This recruitment campaign comprises of various recruitment activities. You will be required to complete an online Psychometric Assessment please make sure you monitor both your email inbox and spam folder for any correspondences throughout this campaign.