Station Support Officer New Zealand Police location Otago. Starting range - $57,083.00 - $66,018.

Company description New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business' and achieve long-term change.

About the role Station Support Officers (SSO) are pivotal to the efficient and effective delivery of front counter and back-office services within a police station.

The role of Frontline Station Support Officer is to provide customer service for the based at Balclutha Police Station. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, and a positive manner. You will be welcoming people into the station and ensuring their enquiries are understood and handled appropriately.

Another function of the role is administration support including the management of exhibits, found property stores, assembling court files, ordering supplies, managing courier deliveries, ensuring Station security requirements, and acting as a general fountain of knowledge for the smooth operation of the station. The successful applicant must have sound computer skills and ability to learn new systems and applications.

Whilst this role is based at Balclutha, the position also services Milton, Lawrence, Owaka and Clinton. Sometimes there may administrative work from other areas. The roster for this role is 8:00am to 4:30pm, Monday to Friday, with public holidays off.

Key accountabilities dealing with challenging circumstances in a customer services environment. Managing challenging situations involving members of the public in a professional, respectful and empathetic manner.

Recording of complaints from members of the public, answering general inquiries and performing reception duties such as managing contractor / visitor access. Be a leader of change amongst the team when new processes and policies are implemented. Working collegially as part of a team across the rural stations.

What you'll bring being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

A sound knowledge of computer applications, in particular Microsoft Office Suite, and an ability to intuitively learn new applications. Outstanding customer service skills and the ability to work hard in a team environment.

Composure and a calm demeanour during challenging situations and confrontation. Manage time effectively to complete multiple workstreams and meet deadlines. If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address. This role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".

About us our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.

Working flexibly your wellbeing inside and outside of work is important to us. We're open to discussing flexible working options that work for both you and the business.