Service Desk Officer

at Australian Red Cross Lifeblood
Location Melbourne, Australia
Date Posted October 7, 2020
Category Customer Service
Job Type Full-time
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Service Desk Officer Australian Red Cross Lifeblood location Melbourne.

Service Desk Officer great opportunity for a recent graduate to jump start their career. Full time, fixed-term until August 2021. St Kilda Road, Melbourne, VIC.

About Australian Red Cross Lifeblood We’re a little different to what you might assume it’s like to work at a not-for-profit. We’re leaders in innovation and inspired to drive change in the health sector. We have a diverse and inclusive group of talented people who have joined Lifeblood because they are passionate about improving health outcomes for all Australians.

Our donors are changing more lives than ever. So are our employees. No matter their role, every employee makes a positive impact and contribution towards the life-giving work we do. Every minute of every day, you’ll be helping to save lives.

Here’s where you come in we’re looking for someone to join our Service desk team assisting with 1st & 2nd level ICT support, working on tickets and resolving incidents within our IT Service Management suite. It’s all about customer service excellence and we will be looking for some that has a real drive to begin a career in ICT and wants to bring a positive attitude.

It’s not about years of experience for us but more about what motivates you and how well you can become a member of our close-knit team. So, if you are a recent graduate or an ICT enthusiast that wants to jump start their career then this could be the right leap.

This is a fixed term full time role until the end of August 2021. You will report in to the Service Desk Team Leader and work across a rotating roster between 7am – 8pm and will be rewarded for any on call work expected with an on-call allowance. The role is based at our St Kilda Road Head Office in Melbourne but we are currently working remotely (after a period of training).

Key skills excellent customer service skills with the ability to effectively deal with clients and deliver services within a timely manner. Proven understanding (but not necessarily experience) of the service desk function and call management systems. Knowledge of the functions and issues associated with IT hardware, software, peripherals, networking principals and infrastructure. Knowledge of network client applications such as MS Exchange and Microsoft products for use in LAN/WAN environment.

Other skills an excellent team player with the capability to manage stakeholder relationships. Passionate about helping others & using your initiative to think outside the square to solve customer challenges. A recent tertiary graduate in relevant areas of information systems (desirable). Please see the attached Role Statement for a full list of the requirements for the role.

What’s in it for you salary packaging benefits which allow you to make the most of your salary. Join our journey in moving to Cloud and play around with modern technology. ‘Lunch & Learns’ and ongoing professional development conversations. Internal programs focused on your wellbeing and safety. Rewards program offering discounts on movies, groceries, food and beverage, department stores, as well as travel (when we’re allowed!) and leisure.