Service Desk Engineer

at Randstad Digital
Published November 18, 2023
Location Auckland, New Zealand
Category Engineering  
Job Type Full-time  


Service Desk Engineer Randstad Digital location Auckland.

About the company based out of East Auckland, my clients have played a significant role in most remarkable achievements and are actively shaping the future of the technology.

About the role my clients are seeking a skilled Service Desk Engineer to join their IT Support team immediately and provide L1-L2 technical assistance and support to their internal users by working on a backlog of tickets.

You will be responsible for diagnosing and resolving hardware, software, and network issues reported by the end-users. Additionally, the engineer will assist with the deployment and maintenance of IT systems and applications.

The ideal candidate will have strong technical knowledge, excellent problem-solving skills, and a customer-focused approach to ensure timely resolution and high-quality support services either in person(mostly) or via email, telephone, etc.

Responsibilities provide advanced technical support and assistance to end-users regarding complex hardware, software, and network-related issues in a timely and professional manner. Install, configure, and maintain desktop hardware, software, and peripherals.

Diagnose and resolve incidents related to desktops, laptops, printers, mobile devices, and other IT equipment. Act as a point of contact for escalated issues, demonstrating exceptional customer service skills while addressing user concerns.

Set up and deploy new workstations, software installations, user profile configurations. Conduct regular software and hardware upgrades and patches to maintain system performance and security. Conduct in-depth analysis and investigation of technical issues, utilizing appropriate tools and resources.

Requirements ability to start immediately or within a week. Ability to work from the office 5 days/week. Windows and/or Linux desktop operating systems. Windows and/or Linux server (Ubuntu/Debian) enterprise environments. Virtualization technologies, public / private cloud, Active Directory and Group Policy, VPNs, Firewalls, O365, etc.

Modern web-based applications including hosting, troubleshooting, security, etc. Excellent problem-solving and analytic skills. Strong communication and interpersonal skills. Ability to work independently and prioritize tasks effectively. Customer-oriented mindset with a focus on providing exceptional user support.

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