Service Desk Engineer

at Optic Digital
Published May 11, 2023
Location Auckland, New Zealand
Category Engineering  
Job Type Full-time  


Service Desk Engineer Optic Digital location Auckland.

Optic Digital is a New Zealand owned and operated organisation of highly skilled business and technology professionals. Delivering tangible technology solutions for businesses across the country is what we do best. Our people are thought leaders, subject matter experts, confident and we deliver meaningful outcomes when partnering with our clients.

We are proud to offer tailored client care across a range of services - be it consulting, architecture, security, programme and project management, business analysis, testing, development or engineering.  So, there’s plenty of scopes for you to harness your breadth of experience in our industry.

About The role supporting a busy international service desk, this role calls for confident IT support engineers who can provide both L1 and L2 technical support services. The purpose of this role is to provide ad-hoc cover for a number of different teams across the globe, so you can expect a mixture of shifts (NZ business hours, and night shifts) to align with the varying international time zones. This is an independent contract position starting ASAP, and is open to both Auckland and Wellington candidates, with a preference for Auckland-based candidates.

Key responsibilities this role will include a mixture of desktop support tasks (largely delivered remotely) including but not limited to the following. Taking, logging and triaging of incoming support calls from end users. Software and hardware installs, sets up and configurations. User account creation and resets.

Administer accounts, resources, distribution lists etc. in Exchange Online, and Azure Active Directory. Azure Intune device up update. Network cable patching. Administer and Support Zoom, MS Teams Communications. Administer and troubleshoot Microsoft Multi-factor authentication. Office365 troubleshooting. Administer user accounts and troubleshoot uniflow printing problems.

Required Skills & experience at least 3 years of experience supporting a Service Desk – taking and logging calls, working through a ticket queue etc. Confident technical skills at Level 1 and Level 2. Skills and knowledge supporting Exchange Online, Active Directory, and Azure Active Directory. Confident Windows Operating Systems and Microsoft O365 support skills. Basic network support – connectivity, cabling, patching. Intune and SharePoint support experience.

Most important for this role is your ability to engage with end-users and provide the highest degree of customer service. This team prides itself on offering friendly, approachable and effective service, so any new resource to this team will be expected to emulate those values.