Service Desk Analyst Premier's Department location Sydney. $79,032 - $86,539.

Do you have demonstrated experience providing first level IT technical support, advice and trouble shooting across multiple locations, platforms and technologies? If so, this role is for you. We’re looking for a creative problem solver with exceptional customer service skills to join our busy and dynamic team.

You consistently have a high level of professionalism when communicating with team members, executives and other stakeholders. You are a proactive and fast learner – you will be able to take actions to resolve pressing operational issues to meet the requirements of customers. This is an ongoing role, clerk grade 3/4, based in at 52 Martin Place, Sydney

About the role the Service Desk Analyst will provide support for the desktop IT environment and application portfolio of the Premier’s Department Ministers’ IT Network environment and administer the day-to-day operations of the supporting infrastructure.

Provide technical advice to ensure secure, reliable, responsive and personalised IT services can be delivered to Premiers Department staff, the Premier, Ministers and their staff and other nominated clients.

You, our ideal candidate experience in the installation, configuration, operation and troubleshooting of a Windows desktop and application environment in an enterprise setting, including application packaging, testing, deployment and troubleshooting, user/computer policy and roaming profile management, patching, antivirus, whitelisting and hardening. Experience in the installation, configuration and operation of M365 and associated technologies - AD, DNS, Group Policy, Intune, DHCP etc.

Experience in the administration, configuration and troubleshooting of user access to systems and services, including printers, audio and visual equipment, mobile device management, virtualization technologies, networking, unified communications, automating processes; including scripting, managing cloud and mobile environments, network troubleshooting and maintaining service continuity.

Familiarity with the ITIL Service Management Framework, particularly the areas of incident, change and release management. Awareness of Information Security Frameworks like CIS, ISO27001 and ASDs Information Security Manual.

About the department connecting to Deliver from the Heart of Government. The Premier’s Department leads the state’s 430,000 public servants, driving collaboration and the delivery of whole-of-government priorities. We connect to deliver at the heart of government. Imagine your career at the Premier’s Department and learn more about the department.

At the Premier’s Department, you get access to flexible working arrangements, inclusive parental leave for all new parents and return to work coaching, flex leave, great learning and development opportunities and professional networks, employee support services, fitness and well-being programs, staff-led networks including the Aboriginal Staff Advisory Committee, Diversity and Inclusion Network (DAIN), and the Young Professionals Network.

How to apply to start your journey in becoming our new Service Desk Analyst, you’ll need to create an account on I Work for NSW and apply online. Your application should include a resume which clearly details your relevant skills and experience (maximum 5 pages), a cover letter addressing how you meet the requirements of the role (maximum 2 pages.