Service Desk Analyst

at Randstad
Location Wellington, New Zealand
Date Posted May 20, 2020
Category Accounting and Finance
Job Type Part-time
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Service Desk Analyst Randstad location Wellington. Salary $23 - $25 p.h. + 8% holiday pay.

Temporary 3 month contract with potential to extend or permenant opportunities. Immediate Start Date. Within a Central Government Ministry. $25 per hour + 8% holiday pay. Central Wellington Location - onsite and work from home.

About the organisation here at Randstad, we specialise in Government IT recruitment. For both us and our clients it is all about "He Tangata, He Tangata, He Tangata" when in comes to customer service and IT support. This internal service desk team are part of a key Government Ministry that have been at the forefront of the Governments covid response.

As the first point of contact, this team support their colleagues across the country, whether onsite or working from home, with any technical issue they mave have. This team are diverse and extremely customer centric. Servicing the wider organisation, you are part of not only your immediate team but a face of the IT team across the entire business.

About The roles customer service. Answering inbound inquiries over the phone, email and occasionally face-to-face, Troubleshooting. Providing level one technical support. Active Directory and Office 365.

About you we are looking for Service Desk / Help Desk Analysts with fantastic customer service skills and the following Strong customer centric approach, IT experience / Tech Savvy, Good interpersonal communication skills both written and verbal, Experience with Office 365, Active Directory, Windows operating systems.

All applicants must ideally have NZ Residency or Citizenship - available for long term opportunities. Relevant qualifications below or equivalent experience. Business Computing. Diploma in Information and Communications Technology. National Diploma in Computing Support. Wellington Based.