Service Desk Analyst

at Fujitsu
Location Auckland, New Zealand
Date Posted May 6, 2020
Category Information Technology
Job Type Full-time
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Service Desk Analyst Fujitsu New Zealand location Auckland.

Providing 1st and 2nd level support to our clients, you will ensure prompt resolution of incidents and service requests, either by resolving them yourself, or through appropriate escalation to a higher level. In either case, you will manage calls from initiation to resolution, ensuring the customer is kept informed all the way, and ensuring expectations are set and met.

Core skills previous experience in a Customer focused role, ideally within a call centre environment. Some knowledge of Desktop skills. An interest or experience with technology, particularly in a Microsoft environment. Excellent verbal communication skills. Self-motivation and ability in punctuality, time management, presentation and administration. Problem solving skills. IT Qualifications (desirable). Flexibility, Diversity and Inclusion.

We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds, sexualities and gender identities. We are committed to equality of opportunity for all so even if you think you don't meet all the criteria or are interested in job share/part time opportunities, we would still love to hear from you. Our roles may demand some travel and flexibility to meet clients and to drive performance, but we have a culture of respect for professional and private commitments.