Service Desk Analyst Fujitsu location Melbourne.

We're looking to grow our team on the Service Desk with individuals committed to providing ICT troubleshooting support for one of our clients based in South West Melbourne. As a Service Desk Analyst you will provide incredible customer service and respond to phone inquiries promptly, courteously and efficiently. Maintain records and log these reported incidents using an IT Service Management tool and scripted questions. This role will give you the opportunity to learn & progress your IT Career.

Core skills hardware and software troubleshooting including determination of a an issue as an incident. Knowledge of call logging, escalation and follow-up procedures. Experience in a customer service role, either in a service industry or computer support role for at least 12 months. Problem solving and communication skills. Awareness of ITIL best practice methodology. Flexibility, Diversity and Inclusion.

Fujitsu is committed to equality of opportunity for all. Achieve more and thrive with a global brand that actively nurtures and supports our diverse employee and client networks. We value unique perspectives on our team, therefore we welcome and encourage applications from people with a diverse variety of experiences, backgrounds, sexualities and gender identities. Even if you think you don't meet all the criteria or are interested in job share/part time opportunities, we would still love to hear from you. We have a culture of respect for professional and private commitments although some roles may demand some travel and flexibility to meet clients and to drive performance.

Some of the benefits of working for Fujitsu include: recognition programs for staff, flexible work arrangements, purchased leave, novated lease options and discounts for travel with Mantra Group, Accor, Qantas, Avis and British Airways. You will also be eligible for technology discounts with Apple, Canon, Optus and Microsoft. We also provide physical wellness rebates with BUPA, Fitness First, SpecSavers and Navy Health and are strongly committed to Sustainability.