Service Desk Analyst

at Lifeline
Location Sydney, Australia
Date Posted April 10, 2020
Category Other
Job Type Full-time
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Service Desk Analyst Lifeline location Sydney.

About the role the purpose and key focus of the role is to be the first point of contact for the Technology Services (TS) team, providing excellent customer service in logging queries and providing first class resolution skills to all requests sent to Lifeline’s Service Desk as provide 2nd level requests t members within the team as per direction of the Technology Services Manager.

Experience and education amazing, proven experience in Customer Service with ability to demonstrate these skills. 2+ years’ experience in a customer facing technology role. Prioritisation and multitasking skills to rank competing tasks. Great communication skills primarily over the phone and via Service Desk tool. Experience with Windows 10. Experience in a contact centre support environment.

Expectations & position duties contribution of goals and participation in organisational initiatives and activities. Comply with all WHS legislative requirements. Participation in project work. Creation and maintenance of production support and other internal documentation. Use the established processes and procedures to perform job role duties. Stakeholder and vendor management both internal and external. Development of content. Be available for on-call rostering and travel to Lifeline Centres as required.

Desirable administer telephony accounts into Cisco Unified Call Manager for similar system. Formal Training in systems you require to support. Experience in Active Directory Users and Computers, Cisco Finesse, Cisco Call Manager, 365 Administration Portal.

Benefits have a real impact on society working for Lifeline Australia. Lots of variety and opportunities within the organization. Career development. Expand your skill set and excel at a thriving time of transformation.