Service Desk Analyst

at Fujitsu
Location Melbourne, Australia
Date Posted January 21, 2020
Category Other
Job Type Full-time
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Service Desk Analyst Fujitsu location Melbourne. Are you a problem solver, genuinely excited to help customers, patient and empathetic. Do you have good verbal and written communications skills as well as the ability to prioritise and multitask. Would you want to be proud and work for a company that respects its people and is at the forefront of technology. We're looking to grow our team on the Service Desk with individuals committed to providing ICT troubleshooting support within our key client. As a Service Desk Analyst you will provide incredible customer service and respond to phone/email inquiries promptly, courteously and efficiently. Maintain records and log these reported incidents using an IT Service Management tool and scripted questions. You will work alongside the Desktop support team and learn the skills. Core skills experience working in an it service desk role, some knowledge of desktop skills, knowledge of call logging, escalation and follow-up procedures, an interest or experience with technology, particularly in a microsoft environment, problem solving skills, it qualifications (desirable), flexibility, diversity and inclusion. We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds, sexualities and gender identities. We are committed to equality of opportunity for all so even if you think you don't meet all the criteria or are interested in job share/part time opportunities, we would still love to hear from you. Our roles may demand some travel and flexibility to meet clients and to drive performance, but we have a culture of respect for professional and private commitments.