Service Desk Analyst - Level 1 + 2 Hudson - Technology and Digital location Sydney. Salary Up to $85000.00 p.a. Our client who is a government organization based in Sydney CBD who is looking for skilled Level 2 Service Desk Analysts to join an expanding team. This organization is currently going through a major transformation updating new systems and moving to cloud based technologies across its IT departments and is looking for ambitious, tech minded people to join this forward thinking team. This role will focus on providing IT Support for its internal users across various campuses providing support face to face and via telephone. Due to the nature of the role you will be required to have excellent communication skills both written and verbal while also presenting yourself in a smart professional manner. This role is an initial 12 month fixed term contract and there is definite opportunity to join on a permanently basis before that if you are suitable. You will also be offered the opportunity to grow within the company being exposed to new technologies with ability to move into such roles as System Administrator and Network Engineer. Required experience, skills and attributes 3 years service desk experience with at least a year at level 2, relevant education across information technologies, itil certification or proven experience across itil methodologies, strong experience across windows 7 and 10, office 365, exchange administration, sharepoint, ad azure, desktop and hardware setup, exposure to ticketing system service now, ability to set up and configure cisco unified communications and meeting room systems, knowledge across networking and cloud technologies azure, aws is advantageous, must be customer focused providing high levels of support, excellent written and verbal english skills, ambitious, hard working and willing to contribute to growth of the team, smart in appearance with business attire required, hold full time working rights in australia, no sponsorship available, this is an excellent opportunity for someone looking to take the next step in their it career with a supportive management team and an organization investing in new technologies.