Service Coordinator and Scheduler Fire Control Services Ltd location Auckland.

Fire Control Services Limited tests and maintains fire systems in commercial, industrial, and multi-level residential buildings. We act on behalf of building owners, body corporates and tenants.

We take pride in providing top quality comprehensive service and expertise in the installation and servicing of fire alarm systems, emergency lighting, sprinkler systems, building warrant of fitness, fire extinguishers & other services. We are a privately owned and operated Auckland based company since 1986 with an extensive client base of over 5,000 clients.

About the role due to the exceptional increase in our growth and to ensure our service levels exceed client expectations, we are currently looking for a Service coordinator & Scheduler to join our team!

The successful candidate will be enthusiastic, extremely well organized, known for your incredible communication skills - and can deal with all types of people - commercial clients to facilities managers, building owners and tenants. The position will be primarily responsible for managing our workflow schedule with optimum efficiency, managing/supervising technicians, and service delivery to our clients in a prompt and timely manner.

What you will be doing managing daily customer service calls and remedial work requirements. Allocate and schedule technicians daily, proactive planning and time management is key. Proactively communicate with all stakeholders (clients, technicians, suppliers & sub-contractors) ensuring all are well informed of the scope of work, job schedule, timings, and any other jobs specific requirements.

Notify clients and technicians regarding scheduled appointments, schedule changes, cancellations etc.  Arranging relevant materials/tools for the techs required to carry out the work. Receive all completed job sheets from technicians daily, ensure documentation is complete and finalize client invoices. Review technician timesheets and ensure all work is accurately invoiced out. Maintaining good communication with service, accounts, and warehouse departments to achieve optimum efficiency.

Complete training in our company procedures would be provided, however, computer literacy is a must, and a basic understanding of an integrated database is a plus. This is an excellent career opportunity for the right person, you will be working with the best products and brands in the market. Our employees enjoy excellent working conditions in a supportive and friendly team environment, where work-life balance and flexibility are important.

About you demonstrated experience with scheduling technicians, preferably with a technical understanding of how on-field work is managed.  A solution’s-based outlook to operations where no challenge is insurmountable.An ability to multitask in a busy environment, manage time and all stakeholders efficiently.

Ability to manage and enhance customer relationships. Able to be firm when required, forward plan work and coordinate technicians effectively.Excellent computer literacy skills preferably with some basic knowledge of integrated database.

Able to perform as part of a wider team and work alongside other departments. Strong communication skills (written & verbal) and attention to detail is essential. Applicants for this position should have NZ residency or a valid NZ work permit.