Being part of Cummins means working alongside today’s most innovative thinkers to solve the world’s toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.

Join our Mackay team as a Service Advisor, coordinating and scheduling repairs for our mining, industrial, and automotive customers. We’re seeking someone with a mechanical background and heavy vehicle knowledge—perfect for a skilled professional looking to step off the tools while staying in the industry.

IN THIS ROLE, YOU WILL MAKE AN IMPACT IN THE FOLLOWING WAYS:

Be the first contact for customers, ensuring quality service and business growth within the Mackay Branch

Deal with technical queries from customers and develop positive relationships

Schedule jobs, book vehicles for services and check parts, manage invoices and accounts.

Consistently liaise with the customer to keep them updated with progress

Coordinate with stakeholders, technicians, and parts teams for a seamless service process

Follow procedures and document work accurately in the service management system

RESPONSIBILITIES

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED THE FOLLOWING:

Mechanical trades qualified or automotive technician (Light Vehicle, Heavy Vehicle, Engine Recon, Mobile Plant)

Demonstrated mechanical technical experience in a similar industry or OEM

Strong communication skills, both written and verbal, with the ability to thrive in a fast-paced environment. Proficient in IT systems, ensuring effective multitasking and efficiency

Understanding of accounts payable and receivable, with familiarity in financial processes, accounts management, and purchase orders highly desirable

QUALIFICATIONS

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As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.

Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters.