Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years’ experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+ branches and targeted locations, Onsite is driven by a core set of values which support our customer-centric vision – together we grow.

Job Description
Tasks and Responsibilities

Liaise with HR Systems & Learning Coordinator & Regional Operation Managers to ensure all new RSC are onboarded in line with national process
Deliver the RSC Onboarding Plan for RSC as allocated
Review current RSC processes and ensure they are working within the national RSC process.
Coordinate RSC training for upskilling on any gaps identified
Complete area/regional monthly reporting on RSC progress & development
Communicate with customers to identify their needs and provide equipment rental solutions
Develop quotes for the supply of equipment in the system.
Liaise with relevant departments to ensure equipment availability
Enter rental contracts into system and off-hire when contracts expire
Raise purchase orders for associated equipment (sub-hire) and branch materials / supplies.
Coordinate transport activities for equipment collection and delivery.
Action exception reports and rejected invoices
Coordinate customer site compliance requirements including employee inductions and equipment checks
Log service calls and assign technicians to attend service jobs where required
Assist in asset management processes for the branch
Assist in the safe loading and unloading of equipment and completion of transport inspections where required
Desired Skills and Experience
Desired Skills and Experience

Previous hire industry experience highly regarded
Ability to deliver effective training to new starters both in-person & remotely
Excellent customer service skills with proven ability to identify customer needs and provide equipment rental solutions which add value for the customer
Professional and courteous phone manner and demeanor
Strong organisation, prioritisation and administrative skills
Ability to use systems and accurately enter data
Certificate in business administration, customer service or similar Cert IV in Training & Assessment (Highly Desired)
Benefits and Perks

Employee Recognition Program
Income Protection Insurance
National career opportunities
Dedicated employee benefits to support your physical, mental and financial wellbeing, such as our Employee Assistance Program, Salary Continuance Insurance, Access to TAL - Health for Life Program, discounted private health insurance & a Reward & Recognition Program.
Onsite is committed to achieving a diverse and socially inclusive workforce. We recognise the rich cultural heritage and the significant contributions of Indigenous communities to Australia's identity. We also respect and Honor the Traditional Lands on which we operate, we encourage Aboriginal and Torres Strait Islander candidates to apply.

Candidates may be requested to undergo pre-employment checks to confirm the candidates suitability for a role. These checks will vary by role but may include reference checks, right to work check, medical (including drug & alcohol test) and licence checks.