Senior Labour Standards Officer Ministry of Business, Innovation and Employment location Auckland.

Permanent role interested in expanding your skills in employment relations. Be part of a recognized high performing team within the Labour Inspectorate. Coach and mentor people to ensure best practice.

About the role the Senior Labour Standards Officer is a senior member of the team who provides assistance, advice, education and information to clients of the Labour Inspectorate in order to enable them to meet their legislative requirements relating to minimum employment standards.

This role is to be technically competent and able to undertake evidenced assessment and decision making. As the Senior Labour Standards Officer your role will be to support the manager to ensure quality and consistency of advice and practices is provided by the team by championing consistency in terms of best practice and actively work to develop and improve practice as required.

About MBIE and the Labour inspectorate the purpose of the Ministry of Business, Innovation and Employment (MBIE) is to Grow New Zealand for All. Our goal is to create a strong and high-performing economy by creating an environment that supports businesses to become more productive and internationally competitive.

The Senior Labour Standards Officer is a team member position in MBIE's Labour Inspectorate. The Labour Inspectorate is accountable for the enforcement of minimum employment standards through. Detecting and addressing non-compliance with minimum employment standards legislation. Providing information and education to support compliance and raise awareness of employment standards.

Preventing non-compliance by assisting employers to implement systems and practices that comply with employment law. Providing services that encourage and support employers and employees to resolve employment standards disputes.

The Labour Standards Team supports the Labour Inspectorate by assisting employees and employers to resolve one-off instances where minimum employment standards have been breached. Labour Standards Officers provide assistance, advice, education and information primarily by telephone to clients of the Labour Inspectorate in order to enable them to meet their legislative requirements relating to minimum employment standards.

Skills and experience required a proven track record of experience in developing and/or operating front line response, triage and/or allocation functions, complaint management, case management or similar. Good knowledge of the relevant legislation, operational policy, practice frameworks and business processes and how these should be applied to effectively undertake assessment and allocation.

Knowledge of the Employment Relations Act and its related regulations and codes (or an ability to gain such knowledge quickly). Strong analytical ability and sound judgment to ensure effective and evidenced decisions are made regarding allocation of work across the branch.

Listening empathetically to people's needs and concerns while remaining firm and professional as an impartial regulator, including managing conflict and aggression. Strong written communication, specifically writing clear and complete reports and recommendations with robust analysis, sound conclusions and effective recommendations.

Experience supporting a geographically dispersed team and proven leadership skills including demonstrated ability to engage and motivate staff. Managing conflicting priorities and ensuring that commitments, complaints or requests are addresses within efficient and acceptable timeframes. Must have legal right to live and work in NZ.

About MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders. We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours. Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand.

We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.