Senior Housing Support Manager Kainga Ora location Auckland. $88,211 salary + 5 weeks' annual leave (pro rata).

Our organization at Kainga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kainga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Maori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Our role as Senior Housing Support Manager based in Takapuna office, you will work directly with a portfolio of our customers and their whanau with higher support requirements and more complex needs, building meaningful and lasting relationships to ensure customers' housing and wellbeing needs are being met, and continue to be met as they change over time.

You will have an in-depth and holistic understanding of customers' housing and wellbeing needs, as well as a wealth of knowledge of support services available to ensure that our customers live with the greatest degree of independence possible. You will also play a key role in coaching and mentoring our Housing Support Managers to develop team capability.

What you will bring we need people who care as much as we do, who are passionate and experienced at supporting customers with complex needs, and have the ability to connect and build relationships with hard-to-engage customers. You'll be adept at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind issues affecting our customers.

You'll be experienced at coaching and mentoring others to support their development and fulfil their potential. Your cultural awareness will align your approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika. As these roles require travelling around the local region, a current New Zealand driver's licence is required (car provided).

What's in it for you we offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development.

As a Kainga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.