Senior Housing Support Manager Kainga Ora location Hawkes Bay. Annual salary of $92,211, plus five weeks' annual leave and a suite of benefits.

Our role our Senior Housing Support Managers will work with our customers and their whānau with higher support requirements, and will therefore work with a smaller, more complex portfolio of customers.

Correspondingly, you will have a more in-depth and holistic understanding of customers' housing and wellbeing needs, as well as a strong knowledge of support services available to ensure that our customers live with the greatest degree of independence possible. You will also play a key role in coaching and mentoring our Housing Support Managers to develop team capability.

What you will bring a wealth of experience supporting customers with complex needs, with the ability to connect and build relationships with hard-to-engage customers. Experience coaching and mentoring others to support their development and fulfil their potential. Experience building and enriching customer relationships.

Experience in de-escalating highly emotional situations and conversations. Ability to problem solve and understand the reasons behind customer issues. Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika. Current and full New Zealand driver's licence.

What's in it for you, we offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive. What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.