Senior Client Service Officer

at Department of Communities and Justice
Published July 6, 2023
Location Sydney, Australia
Category Customer Service  
Job Type Full-time  


Senior Client Service Officer Department of Communities and Justice location Sydney.

About us Housing Services is an agency of The Department of Communities and Justice directly supporting approximately 800,000 people every year and reaches a further million people through local community-based programs.

In partnership with the community, industry and individuals we provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

What you'll do Senior Client Service Officers provide a broad range of applicant, private rental, tenancy and property management services and advice to clients including those with complex support needs; advocates and other stakeholders across the access and tenancy service streams; provides coaching and support to team members to optimize business and service outcomes. The role also manages relationships, partnerships and networks between communities and the Department to improve communication on and access to services for clients and to support sustainable tenancies.

Essential requirements possession of a minimum Provisional 2 NSW Driver's Licence and a willingness to travel to and work with clients in their home (a corporate vehicle will be provided for travel between office and clients home).

In addition to meeting the essential requirements, the successful candidate will have the following ability to work independently and manage your own work. Including working both independently and within a team environment. Ability to establish and maintain relationships with internal and external stakeholders.

A commitment to a culture of teamwork, excellence and continuous improvement. Client service skills with an empathic approach to clients. A strong commitment to customer service. Demonstrated experience within a high volume customer centric environment. Solid influencing and negotiating skills and the ability to communicate information through written reports and presentations.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

We do work that really matters working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.